Who will I speak to when I call?
When you first call, you’ll speak to a specially trained operator who takes some details and arranges for a GP to call you back.
What sort of things can I ask about?
Pretty much anything you’d ask your own GP – for example, about any vaccinations you might need if you’re travelling, health issues related to your age or any other health-related query you might have.
Will I still need to see a GP?
If you have symptoms which require a physical examination then we’ll advise you to see your own GP.
Is there any limit to the number of calls?
No. You can call Digital Doctor any time you wish. With Irish Life Health there is no limit on the number of phone or online consultations.
What do I need to access the online service?
You simply need a computer or smartphone equipped with a dual camera and an internet connection. If you’re using your smartphone, you will need to download the Digital Doctor app from www.irishlifehealth.ie/digital-doctor and follow the download instructions.
Can I use Digital Doctor if I’m pregnant?
If you are or may be pregnant, for your own wellbeing and that of your baby, we would recommend that you contact your own GP or midwifery service.
Can Digital Doctor issue a prescription?
Yes, if the GP you speak to thinks it’s necessary. The prescription can be faxed to your local pharmacy between 08:30 - 18:30 Monday to Friday, 10:00 - 16:30 on Saturdays and 10:00 - 18:00 on Sundays. Outside these hours, your prescription will be faxed the next working day. In line with clinical best practice guidelines for remote prescribing, Digital Doctors GPs are unable to issue repeat prescriptions for the ongoing treatment of long term conditions. In these instances it is in your best interest to be seen by your own GP who will manage your care. Digital Doctor GPs may be able to offer individual prescriptions for, and advice on, medication you are currently taking and also short course medication for certain acute conditions, depending on the symptoms presented.
Can Digital Doctor issue a sick cert?
No, this isn’t possible. If you think you need a sick cert, you should contact your own GP.
What if I have a query about how the service works?
Contact us on 1890 100 048.
What about confidentiality?
To ensure data security, Irish Life Health has a confidentiality agreement in place with HealthHero. The safeguarding of patient confidentially is a fundamental principle of medical ethics. GPs registered in Ireland, under their own codes of conduct (including those of the Medical Council of Ireland) have an obligation of doctor-patient confidentiality. The same applies when you receive an online or phone consultation with Digital Doctor - confidentiality is both a patient’s right and a doctor’s duty.